Refund and Return Policy

If you're not completely satisfied with your purchase, we're here to help. Below are the guidelines for our refund and return policy for both domestic and international customers.

Return Period

You have 14 days from the date you receive your order to initiate a return and request a refund. This applies to both domestic and international orders. Please ensure that the item is unused and in its original packaging to be eligible for a return.

Conditions for Refunds

To be eligible for a refund, the returned product must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. We also require the receipt or proof of purchase.

Refund Process

Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 14 business days for the refund to be processed.

Customs and Duties

Please note that customs duties and taxes paid at the time of purchase are non-refundable. If you are returning an international order, make sure to mark the package as 'Returned Goods' to avoid additional customs charges. You will be responsible for return shipping costs.

Refund Methods and Timing

Refunds will be issued back to your original payment method. Depending on your bank or card issuer, it may take up to 14 business days for the refund to appear in your account. For international refunds, processing time may vary due to exchange rates and payment systems.

Shipping Costs

Shipping costs for returned items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges and Store Credit

If you would prefer an exchange or store credit instead of a refund, please contact our customer support team. We will do our best to accommodate your request.

If you have any questions or concerns about our refund and return policy, feel free to contact us at info@notsantos.com.